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Agriculture: The connection exclusively for agricultural purposes given to one agriculture plot is considered as one connection. If there are residential constructions inside the plot allocate separate meters as per guide line for residential connection.

Tourism: If there are one or more dedicated 11KV or 33KV feeders to a consumer, separate meters shall be allocated to each feeder. Otherwise separate meters shall be provided at each connection point.

Government: One meter is provided for government connections.

Commercial: Only one meter for each commercial complex. Each rental shop shall be provided with separate meter.

Industrial: Each connection point shall be provided with separate meters with capacitor bank to keep the Power Factor › 0.9 and in case the Power Factor ‹ 0.9 the tariff will be considered as a commercial tariff.

Initial Approval

In order to apply for an initial approval (prebuilding), customer must complete the initial approval form and attach the following documents:

  • Krooki.
  • Mulkiah (proof of ownership)
  • Copy of CR (for Commercial and Industrial accounts)
  • Details of connected load.
  • Copy of Electrician licence
  • ID card.

New Connection

In order to initiate a new connection, the customer must complete the Connections Form and attach the following documents:

  • Krooki.
  • Mulkiah (proof of ownership)
  • Copy of CR (for Commercial and Industrial accounts)
  • Details of connected load.
  • No objection letter from Municipality’s Engineering Affairs department
  • Copy of Electrician licence and
  • ID card.

Amending a connection

  • Modification of Supply

    In order to modify an existing connection, the customer must complete the Connections Form and attach the following documents:

    • Krooki.
    • Mulkiah (proof of ownership)
    • Copy of CR (for Commercial and Industrial accounts)
    • Details of connected load,
    • No objection letter from Municipality’s Engineering Affairs department
    • Copy of Electrician licence and
    • ID card.
  • Meter Location Change

    If you would like to change the location of the electric meter to a different location, please complete the application form at one of our Customer Service offices or at our agents Oman National Engineering and Investment Company (ONEIC) offices and present it with the latest paid electric bill. After the application gets approved by the customer service manager, a 15 RO fee is required to be paid at ONEIC.

  • Meter Test

    The customer must complete the Services form at our offices or at our agents Oman National Engineering and Investment Company (ONEIC) offices and after completing the form, OMR 10 to be paid at ONIEC.

    After payment, the inspection process will begin.

    DPC’s Customer Service will contact the Customer after inspection.

    There are two possible outcomes following the inspection:

    • If the meter is functioning correctly, the OMR 10 is not refundable.
    • If the meter is found to be in need of repair or replacement due to no involvement of the customer, the OMR 10 is refund to the customer and the company will repair or replace the meter

Customer Name Change

In case of change of ownership of a property, DPC requests completing the Services Form attached with, copy of the last paid bill, copy of updated Mulkiah, and ID card of new customer.

To change the customer name from owner to tenant (to add the tenant on the bill), DPC requests completing the Services Form, copy of the rental contract and ID card.

Tariff Change

To change the tariff, DPC requests the customer to complete the Services Form before arranging an inspection. After inspection, Customer Service Department send a letter to OINEC in order to change the tariff type.

Disconnection & Reconnection of Supply

Temporary disconnection: the customer must pay OMR 7.500 as well as the amount due. Then the temporary disconnection will be completed by DPC’s emergency crew. The customer must keep the meter until such time as reconnection is required and applied for. The customer must keep the payment receipt. To arrange reconnection, the customer must pay a fee of OMR 7.500. DPC’s emergency crew will then arrange reconnection.

Permanent disconnection: In order to arrange permanent disconnection, DPC requests that the customer bring the last meter reading, pays the amount due and pays a fee of OMR 7.500. Then the disconnection will be completed by DPC’s emergency crew and a clearance letter will be issued by the company.

 

 


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