Vision Mission and Values
Vision
Through competent staff and best practices, we will exceed customer expectations and be among the leading utilities in MENA region by 2020"
Mission
"To deliver safe, reliable and efficient electricity services and creating value for our customers and stakeholders" Mission Statement
Values
Supporting Mission and Vision statements, DPC has identified following core values to be adopted among the employees for operational excellence as shown below:
Professionalism
Seeking and providing honest feedback
Maintaining and increasing skills
Considering organizational needs in your own development
Sharing individual expertise and experience
Supporting and mentoring others
Customer Focus
Making customers a top priority
Consider long- and short-term customer needs
Delivering on commitments to customers
Taking responsibility for improving customer service
Respect
Being sensitive to others’ time
Recognizing contributions of others
Supporting work/life balance needs of self and others
Treating others impartially and with dignity
Practicing patience and active listening
Integrity
Keeping commitments and promises
Representing the truth
Acting in the best interests of customer, company& individual
Adhering to the company’s ethics
Accurately utilizing and representing own competencies